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We stand behind every product and service we sell. If you're not satisfied, we'll make it right. This policy outlines our refund, return, and cancellation terms.
14 days from the date of purchase.
The product must not have been downloaded or accessed more than 5 times. Volume licenses are not eligible once any seat has been activated.
Submit a refund request through your dashboard. Once approved, access is revoked and the amount is returned to your original payment method within 5-7 business days.
Cancel anytime before the next billing cycle. No partial refunds for the current month. You keep access until the end of the paid period.
Full refund within 14 days of renewal. After 14 days, a pro-rated refund is issued for the remaining months minus a 15% admin fee.
Lifetime purchases are final. No refunds are issued after 14 days from the purchase date since access remains active indefinitely.
You may cancel a project within 3 business days of signing the Statement of Work for a full refund of any deposit paid. After 3 days, refunds are pro-rated based on work completed.
If a milestone deliverable does not match the agreed specifications, we will rework it at no additional cost. If unresolved after two revision rounds, you may request a refund for that specific milestone.
We want you to love the result. If you're unhappy with the final delivery, we offer a single revision pass. If the issue remains unresolved, a partial refund may be negotiated based on the scope of work actually delivered.
Domains purchased or transferred through our platform are non-refundable once registered.
Any third-party software licenses, API credits, or subscription fees paid on your behalf are non-refundable.
Fees paid for expedited or rush delivery are non-refundable even if the main order is refunded.
One-on-one consulting sessions, code reviews, and audit engagements are non-refundable once the session has been delivered.
Log in to your Oftisoft dashboard and navigate to the Billing section.
Find the order or subscription you want to refund and click 'Request Refund'.
Select the reason for your refund and submit the request. Our team reviews all requests within 24 hours.
If approved, the refund is processed to your original payment method. You will receive a confirmation email with the details.
5-7 business days after approval.
24-48 hours after approval.
3-10 business days depending on your bank.
If you're not satisfied within the first 14 days of any digital product purchase, we'll issue a full refund. No forms to fill. No hoops to jump through. Just email support or click the refund button in your dashboard.
COVERAGE PERIOD
AVG RESPONSE TIME
SATISFACTION OR REFUND
This policy was last updated on June 1, 2026. We reserve the right to update this policy at any time. Active refund requests at the time of a policy change will be honored under the previous terms.